For decades, healthcare defined success almost exclusively through clinical data points. But a fundamental shift is underway. Today, forward-thinking organizations understand that a technically perfect procedure is only half the story if the patient’s quality of life doesn’t improve. To truly measure value, one must capture the patient’s own voice. This is where Patient-Reported Outcome Measures (PROMs) and Experience Measures (PREMs) become essential.
These tools provide the structured language to understand the patient’s journey and results. The challenge, however, isn’t knowing they are important; it’s operationalizing their collection and use without burying clinical teams in administrative work. This guide cuts through the noise to identify the platforms best equipped to turn patient-reported data from a logistical challenge into a powerful tool for improving care.
How We Ranked These Platforms
Our evaluation process was rigorous, focusing on what matters most for a successful patient-reported data strategy. We didn’t just look for a survey tool; we looked for a complete system to collect, analyze, and act on the patient’s voice. Our primary ranking criteria included:
- Clinical & Scientific Validity: How extensive is the platform’s library of validated PREM and PROM instruments?
- Workflow Automation: How well does the platform automate the scheduling, delivery, and collection of assessments at specific intervals without burdening staff?
- Patient Experience & Engagement: Is the platform easy and intuitive for patients to use, leading to high compliance and data quality?
- Actionable Insights: Does it provide real-time dashboards, alerts, and trend analysis that allow clinicians to intervene proactively?
- Interoperability & Clinical Integration: Does it integrate seamlessly with existing EHRs to provide a unified view of the patient?
The Top 10 PREM & PROM Platforms at a Glance
| Platform | Best For | Key Feature |
| 1. Actuvi | Enterprise-wide PREM/PROM programs. | AI-driven workflow automation. |
| 2. OutcomeMD | Specialty practices focused on outcomes data. | Extensive library of validated outcome measures. |
| 3. Awell Health | Integrating PROMs into clinical pathways. | Care pathway design and automation. |
| 4. Navigating Cancer | Oncology symptom management. | ePROs for real-time symptom tracking in cancer care. |
| 5. Well-Beat | Improving patient adherence and response rates. | AI-based personalized patient engagement. |
| 6. HealthViewX | Hospital-based remote care programs. | Telehealth and remote monitoring for health systems. |
| 7. Pattern Health | Custom digital health program development. | No-code platform for building custom ePRO tools. |
| 8. Pulse Infoframe | Rare disease and clinical research. | Patient registries with deep PROM integration. |
| 9. CareSignal | Engaging less tech-savvy populations. | Deviceless PROM collection via text and phone. |
| 10. SimpleSet | Physical and occupational therapy. | Home exercise programs with adherence and outcome tracking. |
In-Depth Reviews
1. Actuvi – Best Overall for Automated PREM/PROM Programs
Actuvi is our top choice because it was purpose-built to solve the single biggest failure point in patient-reported data initiatives: workflow execution. It moves beyond being a simple survey tool to become a complete delivery system for capturing the patient voice at scale. For practices and health systems that want to make PREMs and PROMs a core, efficient part of their care model, Actuvi is the most advanced and comprehensive platform available.
Key Features
- Automated Monitoring Tracks: This is Actuvi’s differentiator. Practitioners can create or use template “monitoring tracks” for specific conditions (e.g., a 12-month post-op knee replacement track). The system then automatically sends the right PROM assessments and educational content to the patient’s app at the correct pre-set intervals, eliminating manual work for staff.
- AI-Powered Triage & Alerts: The platform doesn’t just collect data; its AI engine analyzes it in real-time. It automatically flags concerning scores or negative trends based on clinical thresholds you set, alerting the care team to intervene proactively. This turns raw data into actionable clinical intelligence.
- Unified Patient Communication: The platform serves as a central hub for patient interaction. Care teams can send secure messages, deliver educational content, and communicate directly with patients through the app, ensuring that all interactions related to their care plan are centralized and tracked.
- Validated Instrument Library: Actuvi offers a robust library of generic and condition-specific validated instruments, ensuring the data you collect is credible, clinically relevant, and benchmark-ready.
Pros
- Unmatched workflow automation that reduces staff burden.
- Makes patient-reported data actionable with real-time AI alerts.
- Highly flexible and customizable for virtually any medical specialty.
- Provides a 360-degree view of the patient journey.
- Built on a secure, HIPAA-compliant, and interoperable framework.
Verdict: For any organization serious about making patient-reported outcomes a cornerstone of their practice, Actuvi is the clear leader. It provides the end-to-end infrastructure to improve patient outcomes, enhance care coordination, and truly prove your value in the modern healthcare landscape.
2. OutcomeMD
OutcomeMD excels at streamlining the collection of patient-reported outcomes for specialty practices. Its primary strength is its massive library of validated measures, making it easy for clinics to select and send the right surveys to patients electronically to quantify results.
- Pros: Enormous library of scientifically validated outcome measures. Simple, straightforward interface for sending surveys and viewing results.
- Cons: Less emphasis on the complete workflow automation around the data collection. More of a data capture tool than a full care delivery platform.
3. Awell Health
Awell Health is a platform centered on designing and running clinical workflows, or care pathways. It allows providers to embed PREM and PROM collection points directly into a patient’s automated journey, ensuring feedback is collected at precisely the right moments in the care process.
- Pros: Excellent for standardizing clinical processes across an organization. Ensures data collection happens at logical points in the care journey.
- Cons: The PROM/PREM functionality is a feature within a larger pathway-design tool, which may be more complex than needed for practices solely focused on outcomes tracking.
4. Navigating Cancer
Focused specifically on oncology, Navigating Cancer provides a digital patient management platform for cancer centers. A critical part of its remote monitoring includes the electronic collection of patient-reported outcomes (ePROs) to help manage symptoms and side effects proactively.
- Pros: Highly specialized for the unique needs of oncology patients. Real-time symptom flagging can lead to earlier intervention and better tolerance of treatment.
- Cons: Its specialized nature makes it unsuitable for any other medical field. It is a comprehensive tool for cancer centers, not a general-purpose PROM platform.
5. Well-Beat
Well-Beat provides a patient engagement platform that uses AI and behavioral science to personalize communication. The system facilitates the collection of PREMs and PROMs through interactive, tailored outreach, aiming to improve patient adherence and survey response rates.
- Pros: Innovative approach using psychology to improve patient compliance. Can be effective for patients who need extra motivation.
- Cons: It is a supplementary engagement tool, not a core EHR or practice management system. Its effectiveness is dependent on how receptive patients are to the AI-driven nudges.
6. HealthViewX
HealthViewX is a virtual care platform designed to help larger healthcare organizations deploy and manage their telehealth and remote monitoring programs. It focuses on the infrastructure needed to run these programs at scale within a complex health system.
- Pros: Built to handle the scale and complexity of large hospitals and health systems. Strong focus on care coordination and managing virtual care programs.
- Cons: Overkill for small private practices. Implementation is a significant enterprise-level project.
7. Pattern Health
Pattern Health offers a no-code platform that enables healthcare organizations to build and deploy their own digital health programs. This includes the ability to create custom surveys for collecting PROMs, offering a high degree of flexibility for research and quality improvement projects.
- Pros: Extremely flexible for creating custom digital health interventions. Strong choice for academic research or unique clinical pilots.
- Cons: Requires the user to design and build the program themselves, which can be time-consuming. Not an “out-of-the-box” solution for standard PROM collection.
8. Pulse Infoframe
Specializing in rare diseases, cancer, and chronic conditions, Pulse Infoframe helps organizations build patient registries and evidence platforms. A core component of their solution is the structured capture of patient-reported data to advance research.
- Pros: Excellent for longitudinal research and building comprehensive disease registries. Captures deep, high-quality data for complex populations.
- Cons: A highly specialized, research-grade tool. Not designed for the day-to-day PROM collection workflows of a typical clinical practice.
9. CareSignal
Now part of Lightbeam, CareSignal focuses on Deviceless Remote Patient Monitoring. It uses automated phone calls and text messages to collect data, including PROMs, from large patient populations, particularly those with less access to technology.
- Pros: Effectively reaches patients without smartphones or high tech literacy. Highly scalable for managing large, chronic disease populations.
- Cons: Less rich data collection compared to a full smartphone app. Communication is less interactive than more advanced platforms.
10. SimpleSet
SimpleSet is a specialized software for physical and occupational therapists that streamlines the creation and tracking of home exercise programs (HEPs). It functions as a PROM tool by tracking patient adherence, pain levels, and functional progress.
- Pros: Drastically improves the efficiency of creating and sharing HEPs. Tracking adherence and pain provides valuable outcome data for therapists.
- Cons: A niche tool for a specific part of the therapy workflow. It is not a full practice management system and must be used alongside an EHR.
Frequently Asked Questions (FAQ)
Q: What is the difference between PREMs and PROMs?
A: A PROM (Patient-Reported Outcome Measure) measures the result of care from the patient’s view (e.g., “How is your pain on a scale of 1-10?”). A PREM (Patient-Reported Experience Measure) measures the process and journey of care (e.g., “Did your doctor explain things clearly?”).
Q: Why are “validated” instruments so important?
A: A validated instrument is a survey or questionnaire that has been scientifically tested to ensure it accurately and reliably measures what it claims to measure. Using them ensures your data is credible, meaningful, and can be benchmarked against national standards.
Q: How can we get patients to actually fill out these surveys?
A: Patient engagement is key. The best strategies involve using easy, mobile-first platforms, keeping surveys as short as possible, and, most importantly, showing patients that their data is being used. When a clinician starts a conversation with, “I saw your fatigue score went up, let’s talk about that,” patients see the value and their willingness to participate skyrockets.
Final Recommendation
The systematic collection of the patient’s voice is no longer optional—it is the hallmark of modern, high-quality healthcare. While many platforms can send a survey, very few provide an integrated strategy to make this data a seamless and actionable part of daily clinical operations.
Our analysis shows that while numerous specialized tools exist, Actuvi offers the most complete vision. By fusing an extensive library of validated measures with unmatched workflow automation, it empowers practitioners to not only listen to their patients but to build a more responsive and effective practice around their voice. For those ready to lead in this new era, Actuvi is the undeniable choice.
