HIT Consultant – Read More
What You Should Know:
– Pager Health has launched its AI-powered Behavioral Health Agent, a new AI navigation solution designed to change how health plan members find and access behavioral health (BH) support.
– The platform serves over 26 million members across the U.S. and Latin America.
Intelligent, Needs-Based Navigation
Health plans often have strong behavioral health offerings, but these resources are typically disconnected, leaving members to navigate a complex system of providers and programs on their own. The Behavioral Health Agent uses a private, omnichannel interface to provide members with personalized guidance. The tool combines AI-powered symptom triage with clinically validated assessments like the PHQ-2/9 and GAD-7 to intelligently route members to the most appropriate resources based on their specific needs, acuity level, and benefit design.
A key feature is its system-wide navigation, which guides members across all four pillars of a health plan’s offerings:
- In-network clinicians
- Third-party vendor programs
- In-house services like care management or crisis lines
- Niche provider networks
Vendor-Neutral Solution
Designed to be embedded directly into a health plan’s operations, the solution is vendor-neutral, meaning it is agnostic to any specific provider or vendor network. This ensures that members receive guidance based on their needs rather than business relationships. The agent is accessible across secure chat, phone, SMS, and the plan’s member portal and mobile app.
By guiding members to the right care more effectively, Pager Health’s new tool aims to increase engagement with existing BH programs, reduce the burden on clinical teams, and position the health plan as a trusted, modern access point for care.
